Refund & Shipping

Refund Policy

At Rewire with Soul, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we will do our best to resolve the issue. Please read our detailed refund and return policy below.

1. General Refund Conditions

  • Eligibility for Refunds:
    Customers are eligible for a refund if they receive a defective or incorrect item. If the product is damaged during shipping or is not as described on the website, we will offer a full refund or replacement.
  • Timeframe:
    Refund requests must be made within 14 days of receiving the product. After this period, we cannot offer a refund or replacement.
  • Non-refundable Items:
    Certain items are non-refundable, such as:
    • Customized or personalized products.
  • Refund Method:
    Refunds will be issued to the original payment method used at the time of purchase.

2. Return Process

  • Returns for Damaged/Defective Items:
    If you received a damaged or defective product, please contact us within 7 days of receiving your order. You will need to provide:
    • Photos of the damaged or defective item.
    • A description of the issue.
  • We will review the issue and, depending on the situation, offer you a full refund or a replacement. In some cases, we may require you to return the item. Please note that shipping fees for returns are covered by us in case of defective product.
  • Returns for Non-Defective Products:
    Since we operate a dropshipping model, returns are often difficult to manage. If you would like to return a non-defective product, you are responsible for the return shipping fees, and the product must be in new, unused condition. We will provide instructions on how to return the product to the supplier.
    Please note: If the return is accepted, a restocking fee may apply, depending on the supplier’s policy.

5. Dropshipping Disclaimer

  • Third-Party Suppliers:
    Since we use dropshipping for our products, the fulfillment of orders is handled by third-party suppliers. This may lead to slight variations in product quality, delivery time, and packaging. We strive to choose reliable suppliers, but there can occasionally be delays or discrepancies.
  • Shipping Times:
    Shipping times may vary depending on the supplier’s location. Typically, orders take 7-21 business days to arrive. However, delivery times can be longer due to factors such as customs, holidays, or weather conditions. Please keep this in mind when ordering from our store.

6. How to Contact Us for Refund/Return

If you need assistance with a refund or return, please contact us at soularef@yahoo.com, and one of our customer service representatives will be happy to assist you.

7. Amendments to the Refund Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and the updated policy will apply to any purchases made after the update date.